SEDONA ONE-LINE PURCHASE RETURN/EXCHANGE POLICY

Returns and Exchanges or the issuing of a Sedona Store Credit must be conducted within 30 days of purchase receipt date. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags intact.

Several types of goods are exempt from being returned. We also do not accept products that are intimate, bathing suits or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

 

* Gift cards

* Downloadable software products

* Some health, cosmetics, cosmetic brushes and personal care items

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Seasonal items

*Tumbled stones and beads

* Jewelry findings and tools

* Consignment items such as Starborn Jewelry and Nature Butterfly Art

*Special order, custom order items

*Jewelry or clothing that has been re-sized or altered

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sedona@sedona-hi.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sedona@sedona-hi.com and send your item to: 1200 Ala Moana Boulevard Suite 460, Honolulu, HI, 96814, United States.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will know about your return.

To return your product, you should mail your product and a copy of your receipt to: 1200 Ala Moana Boulevard Suite 460, Honolulu, HI, 96814, United States. Please include reason for return and if you would like a refund or an exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note: If you purchased a Sedona product at our retail location and need to return or exchange the item, please return it to our store location in person. If you do not currently reside, you may ship your items back to us using the address listed above.

Prices and Printing Errors
All products are in U.S. dollars and we charge Hawaii State General Excise Tax of 4.712% on every purchase including shipping. We try to ensure the accuracy of our information in print and online but sometimes errors do occur. We reserve the right to correct typographical errors.

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